Shipping policy
Shipping & Delivery
August Production Notice
Due to the summer closure of many of my suppliers, the usual 3-week production timeframe cannot be guaranteed during August. Orders placed between August 1–31 may experience delays of up to 2 additional weeks.
Estimated delivery times (from shipment date):
Portugal & Spain: 3–5 business days
Europe: 5–9 business days
USA & Worldwide: 9–15 business days
Cost
Portugal & Spain €5.95 · EU €11.95 · USA & Worldwide €27.95
Free shipping
Portugal €120+ · EU €180+ · Worldwide €350+
If your parcel does not arrive within the expected delivery timeframe, please contact me as soon as possible so I can reach out to the shipping provider to investigate.
Order Processing & Pre-Orders
Items in stock are processed within 3–7 business days after order confirmation.
Made-to-order items require 1–3 weeks for production before shipping. Once production has begun, these orders cannot be cancelled.
If you need to receive your order urgently, please contact me before placing the order, and we will evaluate the best possible solution together.
Customs, Duties & Taxes
For orders shipped outside the European Union, customs duties, import taxes, or other fees may apply depending on the destination country.
These charges are not included in the product price or shipping cost and are the sole responsibility of the recipient.
Tobe Atelier has no control over these charges and cannot predict or cover any customs-related costs.
Responsibility & Insurance
Once your order has been handed over to the carrier, delivery times are outside Tobe Atelier's control. While I will always do my best to assist with any shipping issues, I cannot be held responsible for delays caused by the shipping provider, customs procedures, incorrect delivery addresses, or other circumstances beyond my control.
All shipments are sent through an insured service. In the unlikely event that a parcel is lost, a claim will first be opened with the shipping provider. Any refund or replacement can only be issued once the carrier has completed its investigation and confirmed the outcome of the claim.
Contact
Tobe Atelier is run entirely by me, Benedetta, managing both the creative handcrafting process and the logistics of shipping.
Thank you for your patience and understanding.
For any questions or assistance, please contact info.tobeatelier@gmail.com, including your order number.